Refund policy

Because coffee and tea are consumable, perishable products, we're unable to accept returns of opened or shipped items. That said, your satisfaction matters to us — if something goes wrong with your order, we'll make it right.

Damaged, Incorrect, or Defective Items If your order arrives damaged, or you receive the wrong product (wrong grind, wrong item, etc.), contact us within 15 days of delivery at [your support email] with your order number and a photo of the issue. We'll send a replacement at no cost to you — no need to return the original.

Lost or Stolen Packages If your tracking shows your package as delivered but you haven't received it, or if it appears lost in transit, reach out to us within 15 days of the expected delivery date. We'll help you file a claim with the carrier or send a replacement to get your order to you as quickly as possible.

Incorrect Shipping Information If an order is delayed or misdelivered due to an incorrect address or contact information provided at checkout, we're happy to help reship it — please note a reshipping fee may apply in these cases.

No Physical Returns For food safety and quality reasons, we're unable to accept returned coffee or tea. Please do not mail products back to us — instead, contact us directly and we'll resolve the issue with a replacement or refund.

International Orders We currently ship internationally where available, but delivery times and successful delivery cannot be guaranteed for international orders. We recommend domestic shipping for the most reliable experience.

Wholesale & Bulk Orders Bulk and wholesale orders are final sale.

How to Reach Us Questions about an order? Email us at www.bloomworkscc@gmx.com or visit our Contact page and we'll get back to you as quickly as we can.